Where is my copy of Volume 3?
Volume 3 hit the post office on October 16th. So it should have arrived by now (we wish it was faster too, but that's the best USPS can do for us). If you have not received your copy yet, please email us (firstname.lastname@example.org) and we'll get a replacement in the mail.
If you just subscribed, you'll be getting a copy of Volume 3 mailed out right away.
How many magazines do you get with a subscription?
Three. One back issue + the next two issues released.
Ex. Subscribe in November 2019, and you’ll get a back issue*, plus Volume 4 in Spring 2020 and Volume 5 in Fall 2020.
*The current back issue is Volume 3.
When do I get my first magazine?
In the US, right away. We’re working out some shipping quirks but it should arrive within two weeks. If not, contact us. If you live outside the US, it will take longer. You’ll receive a tracking number, so you’ll know right where your magazine is.
Can I order a case? Or even more?
Yes. That’s awesome. Contact us and we’ll set you up.
I’d like to change the recipient name/address/email, how do I do that?
Email us, and we’ll do it on the back end of your account.
Where do I email you?
Is the online magazine gone forever?
Nope! Everything in the old online magazine is available in the "Archive". Simply click on "Read" at the top of the page, then select "Archive" on the dropdown menu.
How do returns and exchanges work?
We assume you mean the swag.
And we know. It doesn't always fit. And things don't always arrive and look the way they looked on the internet.
Let's make it simple. Email us at email@example.com with your order number and we'll start your return/exchange.
Nota bene: we're not Amazon. Original and return shipping costs are non-refundable. But if you need an exchange, we'll cover the shipping to send you another size. Because, come on.