Wanting to be a helper is human nature. We all see people on the street—homeless and hungry, addicted and impoverished—and we try our best to lend a hand. But these issues are so complex, and these individuals all so very different, that it can be difficult to know how to help. That’s why we’ve come up with a few ideas for how you might help your neighbors in need.

1. Be a good listener

The next time you find yourself in a conversation with a person who is homeless, practice active listening. A great way to express care is by having a respectful and heartfelt conversation. We all want to be heard, and letting a person talk about their thoughts and feelings can really make a difference to someone who is struggling. You might hear something you need that day or find a way to provide hope and encouragement.

2. Give hope, not cash

Every person experiencing homelessness has a different story, some of which include struggles with addiction and alcoholism. That makes helping someone on the streets a little more complicated. To avoid enabling self-destructive behaviors, don’t give them cash or pocket change. Instead, look for ways to meet an immediate need: a bottle of water, a snack, a fast-food gift card or a pair of dry socks on a cold day. Then, encourage them to come to their local mission to address their long-term needs and life goals.

3. Help them to the mission

Rather than give someone money or a ride—both of which could have adverse effects—direct those in need to the local rescue mission. If they’re close, point the way. If not, buy them a bus pass or call them an Uber/Lyft/cab. Depending on the mission’s resources, guests receive a hearty meal, a warm bed, a hot shower and access to a case manager who can help them find work, health care and housing.

4. Get involved—donate or volunteer

In recent years, donors have helped expand rescue missions’ campuses and programs—transforming lives and helping thousands of people overcome homelessness, hunger and addiction. To support our guests here in Colorado Springs and restore hope in their lives, you can give on a monthly basis by becoming a Good Samaritan Sponsor. Another great way to help is by volunteering weekly to help serve meals in Samaritan’s Kitchen or process donated goods and food in our warehouse.

5. Extend grace, love and understanding

People dealing with homelessness often feel dehumanized by their traumas, addictions, circumstances and the fears of others. But they are people just like you and me, deserving of kindness and compassion. The simplest and most impactful way to help is to make them feel seen, loved and worthwhile. It can be as easy as smiling, making eye contact, shaking someone’s hand or calling them by name. We are all unique humans with complex stories. We are all sometimes in need of grace and a helping hand.

Thousands of men and women struggle with homelessness, hunger, addiction and health issues. When you support your local rescue mission, it helps provide so many vital services each year: meals, shelter, access to drug and alcohol recovery programs and help for thousands to get back on their feet with the help of case management services.

To donate today and learn more about how your support helps neighbors in need, please visit your local rescue mission online or, here in Colorado Springs, at SpringsRescueMission.org.